Frequently Asked Questions
We know reaching out for support can bring up a lot of questions — and sometimes a few worries too. This page is here to make things feel a little easier. You’ll find simple, honest answers about what we offer, how to get started, and what you can expect when you connect with us.
If you have any more questions or wish to discuss your circumstances please begin a conversation by sending us an email.
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At Branches, we offer a range of gentle, community‑focused wellbeing support designed for adult carers, families, and anyone over 18 yrs, feeling stretched by life.
Unfortunately we are not able to provide direct support to individuals under 18yrs at this time.
Children are welcome in some of our under the canopy events and once we find a home for the garden space they are welcome to join in as long as they bring a responsible adult along too.
All under 18yrs must be accompanied at all times, by a responsible adult.
We will make our advertising as clear as possible, but if you have any questions please reach out and ask.
info@branchescommunitywellbeing.org
community@branchescommunitywellbeing.org
Some of spaces remain in development right now.
Our services will include:
• The Compassionate Caregiver Course A reflective, supportive space for carers to reconnect with themselves, understand their emotional load, and learn tools for their care giving role and personal wellbeing.
• Under the Canopy- A warm, welcoming drop‑in space where you can simply grab a cuppa and just be — no pressure, no expectations, simple connection and kindness.
There will also be a virtual space too for those who can not manage in person spaces
• My Way Forward 1:1 or group support rooted in lived experience, offering a safe place to talk, reflect, and find your next steps.
• Community Garden Projects We’re looking to develop an outdoor space where people can gather, breathe, and grow together.
This is not active yet as we are still looking for a space.
Everything we offer is shaped by lived experience, compassion, and the belief that community support should feel human.
If you have any ideas or thoughts of what you would like to see, please contact us as we value community voices to help us grow together
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Getting started is simple. Just reach out through our contact form and let us know what you’re looking for, or what you’re struggling with right now. You don’t need the perfect words — just a beginning.
From there, we’ll gently guide you toward the support that feels right for you. There’s no pressure, no rush, and no expectation to commit to anything before you’re ready.
I’ll pop the emails here aswell;
info@branchescommunitywellbeing.org
community@branchescommunitywellbeing.org
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Branches was created from lived experience — not from a service model.
We’re carers, parents, and professionals from across the UK, using our real‑world experience to help people build better, more supported lives. and we know personally how overwhelming and isolating life can feel.
What makes us different is:
• We lead with compassion, not criteria You don’t have to “qualify” for support. You’re welcome as you are.
• We understand the emotional load of caring Because we’ve lived it ourselves.
• We offer spaces that feel human Warm, gentle, and grounded — not clinical or rushed.
• We believe community is part of the solution Our work is about connection, belonging, and growing stronger together.
• We’re building Branches as a not for profit organisation, So the support we offer can remain accessible, sustainable, and community‑owned.
Branches isn’t just a service — it’s a movement toward kinder, more connected community
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You can reach us through our website’s contact form. Your message will come straight to our small team, and we’ll respond as soon as we’re able.
or email us at;
info@branchescommunitywellbenig.org
community@branchescommunitywellbeing.org
We hold multiple roles in the community, so sometimes there may be a delay — but your message is always valued, and we appreciate your compassion and understanding.
If you prefer, you can also connect with us at one of our drop in sessions, keep an eye on our events advertised.
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Anyone who feels overwhelmed, stretched thin, or in need of a gentler kind of support is welcome. You don’t need a diagnosis, a referral, or a specific reason — just a sense that you’d like to feel more supported, connected, or understood. Carers, parents, professionals, and community members all find their way to us.
Some of our spaces are designed for those who are supporting others. Most of all Branches is a space where you can simply be yourself, without judgement or pressure.
If you are unsure contact us and we would be happy to chat with you.
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Cost of our support is offered at low cost or free, depending on the activity. We’re currently operating as a not for profit organisation, so we can keep our services accessible to everyone, regardless of circumstances.
If there is ever a cost, we’ll always be transparent — and we’ll never let finances be a barrier to someone who needs support.
Always contact us if you are unsure, we are happy to discuss your circumstances and work with you to make these spaces as accessible as possible
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For 1:1 support and the Compassionate Caregiver Course, yes — booking helps us make sure we can give you the time and attention you deserve.
For the Under the Canopy in person spaces, you’re welcome to drop in whenever you feel able. No booking, no pressure, no expectations.
We offer virtual spaces for under the canopy too and these need to be booked so we can get you the link to join.
If in doubt contact us and we can discuss your queries
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No — Branches isn’t a clinical service. Our support is rooted in lived experience, community connection, and compassionate wellbeing practices. Our facilitators are qualified to deliver our services, whether that is from a formal education perspective or lived experience as we believe both are valid and respected and all facilitators hold a current Advanced DBS certification.
We complement, not replace, professional physical and mental health support.
If you ever need more specialised help, we’ll gently guide you toward the right services.
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For some sessions, yes — when we find a space, the community garden activities and certain under the canopy gatherings.
For others, like the Compassionate Caregiver Course or 1:1 support, it’s usually best to come on your own so you have space just for you.
If you’re unsure, just ask — we’ll help you find what works. We can discuss your individual needs, contact us to explore this further.
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A warm, gentle welcome. A space where you’re not rushed, judged, or expected to perform. People who understand what it’s like to carry a lot. And the freedom to talk, listen, or simply sit quietly — whatever feels right for you.
If you are a little nervous or apprehensive, that’s completely okay — many people feel that way at first.
You’re welcome to message us beforehand, come with a friend, or simply sit quietly when you arrive. There’s no expectation to talk or share until you feel ready.
We meet you exactly where you are.
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We are currently based around Hadston , Northumberland, we are looking to develop some online spaces to make our spaces more accessible.
For some support we are offering virtual connections for those who live further away .
If you have any questions or what to talk through what we offer, drop us a message using the form on the website
As we grow, we’ll continue to expand into places that feel safe, accessible, and rooted in community.