Getting started is simple. Just reach out through our contact form and let us know what you’re looking for, or what you’re struggling with right now. You don’t need the perfect words — just a beginning.

From there, we’ll gently guide you toward the support that feels right for you. There’s no pressure, no rush, and no expectation to commit to anything before you’re ready.

Branches was created from lived experience — not from a service model. We’ve been carers, parents, and professionals within the NHS and children’s services, and we know how overwhelming and isolating life can feel.

What makes us different is:

• We lead with compassion, not criteria You don’t have to “qualify” for support. You’re welcome as you are.

• We understand the emotional load of caring Because we’ve lived it ourselves.

• We offer spaces that feel human Warm, gentle, and grounded — not clinical or rushed.

• We believe community is part of the solution Our work is about connection, belonging, and growing stronger together.

• We’re building Branches as a charity So the support we offer can remain accessible, sustainable, and community‑owned.

Branches isn’t just a service — it’s a movement toward kinder, more connected community

You can reach us through our website’s contact form. Your message will come straight to our small team, and we’ll respond as soon as we’re able.

We hold multiple roles in the community, so sometimes there may be a delay — but your message is always valued, and we appreciate your compassion and understanding.

If you prefer, you can also connect with us at one of our Compassionate Café sessions.

Anyone who feels overwhelmed, stretched thin, or in need of a gentler kind of support is welcome. You don’t need a diagnosis, a referral, or a specific reason — just a sense that you’d like to feel more supported, connected, or understood. Carers, parents, professionals, and community members all find their way to us.

Some of our spaces are designed for those who are supporting others. Most of Branches is a space where you can simply be yourself, without judgement or pressure. IF you are unsure contact us and we would be happy to chat with you.

ost of our support is offered at low cost or free, depending on the activity. We’re working toward becoming a charity so we can keep our services accessible to everyone, regardless of circumstances.

If there is ever a cost, we’ll always be transparent — and we’ll never let finances be a barrier to someone who needs support.

Always contact us if you are unsure, we are happy to discuss your circumstances and work with you to make these spaces as accessible as possible

For 1:1 support and the Compassionate Caregiver Course, yes — booking helps us make sure we can give you the time and attention you deserve.

For the Compassionate Café, you’re welcome to drop in whenever you feel able. No booking, no pressure, no expectations.

If in doubt contact us and we can discuss your queries

No — Branches isn’t a clinical service. Our support is rooted in lived experience, community connection, and compassionate wellbeing practices.

We complement, not replace, professional physical and mental health support.

If you ever need more specialised help, we’ll gently guide you toward the right services.

For some sessions, yes — especially community garden activities and certain café gatherings. For others, like the Compassionate Caregiver Course or 1:1 support, it’s usually best to come on your own so you have space just for you.

If you’re unsure, just ask — we’ll help you find what works. We can discuss your individual needs, contact us to explore this further.

A warm, gentle welcome. A space where you’re not rushed, judged, or expected to perform. People who understand what it’s like to carry a lot. And the freedom to talk, listen, or simply sit quietly — whatever feels right for you.

This isn’t about fixing you, analysing you, or making you feel like a problem to be solved. It’s not about judgement or shame. It’s about compassion, understanding, and meeting you exactly where you are.

If you are a little nervous or apprehensive, that’s completely okay — many people feel that way at first.

You’re welcome to message us beforehand, come with a friend, or simply sit quietly when you arrive. There’s no expectation to talk or share until you feel ready.

We meet you exactly where you are.

We are currently based in Hadston , Northumberland, we are looking to develop some online spaces to make our spaces more accessible.

As we grow, we’ll continue to expand into places that feel safe, accessible, and rooted in community.